18300 Privacy Policy — User Personal Data Protection
This document explains how 18300 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Last updated: 2026
What Information Do We Collect From You?
18300 collects several categories of information when you register, use the platform, or contact our support team. This includes:
- Account information: Your full name, email address, phone number, date of birth, and password provided during registration.
- Identity verification information: A copy of your identity document, such as your MyKad, when required for account verification purposes.
- Payment information: Transaction details in MYR, including payment methods used such as DuitNow or FPX. Full bank account numbers are not stored directly by us.
- Device and browser information: Your IP address, browser type, operating system, screen resolution, and session data when you access the platform.
- Usage data: Activity records such as pages visited, session duration, game preferences, and interactions with platform features.
- Cookies & trackers: Data collected through cookies and similar tracking technologies to enhance the user experience.
All information collected is used solely to operate the 18300 platform safely, efficiently, and in line with the needs of users in Malaysia.
How Is Your Information Used?
18300 uses the information collected for the following purposes:
- To process account registrations and verify user identities.
- To process MYR deposits and withdrawals and manage financial transactions securely.
- To provide responsive and accurate customer support.
- To send important notifications related to your account, security, or platform updates.
- To monitor platform activity and detect fraud, misuse, or violations of our terms.
- To improve the user experience based on usage patterns and feedback.
- To comply with applicable legal and regulatory requirements in Malaysia.
18300 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies — How Do They Work?
The 18300 platform uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small data files stored on your device when you visit our platform.
Several types of cookies are used:
- Essential cookies: Required for core platform functions such as login, session verification, and account security. These cookies cannot be disabled.
- Performance cookies: To gather data on how users interact with the platform, helping us continuously improve the overall experience.
- Preference cookies: Saves your preferences such as language and display settings to keep your experience consistent across visits.
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the overall functionality of the platform.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
All 18300 user data is stored on servers protected with industry-standard SSL encryption. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction.
Account information and transaction data are retained for as long as your account is active or as required for legal compliance purposes. Once an account is closed at the user's request, data not required by law will be deleted within a reasonable timeframe.
Sharing Information With Third Parties
18300 does not sell, rent, or trade your personal information to any third party for commercial purposes. Information may be shared only in the following situations:
- With authorised payment processors to facilitate transactions in MYR, subject to strict confidentiality agreements.
- With the relevant authorities or law enforcement agencies when required to do so under Malaysian law.
- In cases involving fraud investigations or illegal activity that require cooperation with other parties.
Your Rights as a User of This Platform
As a registered 18300 user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If the information we hold is inaccurate or outdated, you have the right to request that we update it.
- Right to erasure: Under certain circumstances, you may request that we delete your personal information, subject to any applicable legal obligations.
- Right to object: You may object to the processing of your data for specific purposes, particularly for direct marketing.
- Right to data portability: You may request your information in a machine-readable format for transfer to another service provider.
To submit any requests relating to the rights above, contact the 18300 support team by email at: [email protected]. We will process your request within 30 business days.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
18300 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or through their registered email address. The date of the most recent update will be noted at the top of this document.
Continued use of the platform after any policy changes take effect will be considered acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we manage your information.
Contact Our Support Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 18300 handles your personal information, please contact us through the following channels:
- Privacy email: [email protected]
- General support email: [email protected]
- Live support is available 24 hours a day through the platform
For general questions about the platform, you can also visit our FAQ ours, covering topics on accounts, payments, and security.
Have More Questions About Your Privacy?
The 18300 support team is here to help you understand how your data is protected and what rights you have as a user.